From one provider to sixty beds.
- Independent clinics, one to six clinicians
- Rural health and behavioral health clinics
- Small hospitals and nursing facilities under 60 beds
- Independent means not owned by a health system.
More is being asked of your clinic. Make the EHR carry it.
The reporting, documentation, and data work gets done inside the system, once, by the people already in your building. Four projects, each with a fixed scope, a fixed price, and a deliverables list you sign before work starts.
Readiness check
2 to 5 weeks
Where you stand, what you need, and what it costs, in writing.
- One day on site
- Every system, report, and paper form, with hours per week
- A dated plan and budget lines
A new EHR, set up for you
10 to 16 weeks, then 90 days of support
Go live with workflows built and every role trained.
- Workflows and testing, next to your vendor
- A trained lead for every role
- On site at go-live
More from the EHR you have
6 to 12 weeks, then 90 days of support
The features you already pay for, put to work.
- Online scheduling and the patient portal, turned on
- Paper forms moved into the chart
- Documentation templates for each role
Exchange and reports
4 to 8 weeks
The reports you owe the state and payers, built from the chart.
- Connected to the state's exchange
- Quality measures defined and reporting
- Operations, quality, and revenue dashboards
Fixed price per project, sized by clinicians and sites, or beds for a hospital. Stated in writing before work starts. Not included: the EHR license, vendor fees, hardware, exchange fees, telehealth, cybersecurity tools.
Review first. Then setup. Then continued support.
Seven steps, in the same order, for a one-provider clinic or a 25-bed hospital. Each ends with your written sign-off. Nothing goes live or to a funder without it.
Book a free discovery call- 01 · The review
Listen
One day in your building, watching your day. Notes to you in three business days.
- 02
Inventory
Every system, report, and paper form, with the hours each takes.
- 03
Baseline
Eight measures counted before anything changes.
- 04
Plan
Three to five changes, each with its date, owner, price, and the hours it frees.
- 05 · The project
Set up
Workflows, testing, and training next to your vendor. On site at go-live.
- 06
Stabilize
90 days of support. The eight measures counted again. Funder reports five business days early.
- 07
Close out and stay
Every document handed over, with a plan naming the monthly cost and the owner.
Eight numbers, counted twice.
Five show the time your team gets back. Three, from your billing reports, show whether the work you do gets documented and paid. Counted before work starts and at day 90, reported to you in writing.
| Measure | Before | Day 90 |
|---|---|---|
| Time back | ||
| Visits scheduled by phone | — | — |
| Paper forms in use | — | — |
| Patient portal enrollment | — | — |
| Days to chart completion | — | — |
| Staff competency pass rate | — | — |
| Documented and paid | ||
| Visits per week | — | — |
| Days in accounts receivable | — | — |
| First-pass claim denial rate | — | — |
Sources: your scheduling, EHR, training, and billing reports. Aggregate data only. SuiteMate does not do billing.
After go-live, one plan keeps it running.
At closeout you get a one-page plan naming the monthly cost and the owner. Run it yourselves, or choose a plan sized so a one-provider clinic can keep it. Daily automated checks and a monthly report by the fifth business day. Twelve-month term.
Core
1 clinician, 1 site
- Daily automated checks
- Monthly report
- 2 support hours
Essential
1 to 2 clinicians
- Everything in Core
- One named lead
- 6 support hours
Standard
3 to 6 clinicians
- Everything in Essential
- 15 support hours
- Monthly workflow and data review
Plus
Multi-site, or a hospital under 60 beds
- Everything in Standard
- 30 support hours
- One on-site day each month
Written into the contract before work starts.
- 90days of support after go-live, in the fixed price
- 7steps, each ending with your signature
- 8measures, counted before and at day 90
- 1named person to call, from the Essential plan up
- 5business days early, every report a funder requires
What you keep.
- Your independence
- Your EHR, your vendor, your team. We work next to them.
- Your data
- Full export on request. No AI tool trained on it.
- Every document
- Workflows, measures, dashboards, and training records, handed to you at closeout.
- Your exit
- Twelve-month term. Step down once a year. Leave at renewal.
For hospital leaders and IT leads
- A business associate agreement before any access
- Named accounts, least access
- Access removed within one business day of closeout
- Response times in the contract
- No AI tool on patient data without your written agreement
- Request the capabilities statement
Thirty minutes with Ayanna, by phone or video. Bring your questions.
A Mississippi company, on site statewide.
- Infrastructure
- Data and analytics
- Change management
- Training and support
- User experience
Ayanna Humes founded SuiteMate so independent clinics and small hospitals can spend their day on patients instead of the systems around them, with someone in the building to help.
It started in her mother-in-law's independent clinic on the Mississippi Gulf Coast, where a nurse practitioner and a team of three give exceptional care with almost no spare time. While rebuilding the clinic's website, Ayanna mapped how the day actually ran. Patients called to ask whether the clinic was open. Visits the patient portal could book were booked by phone. Paper forms were typed in twice. EHR features sat unused because nobody had time to turn them on. In 2023, when ransomware hit the health system that hosts the clinic's EHR, the team ran on paper for three days, then re-entered every visit by hand.
She had seen the same pattern before. For ten years she was a software engineer across big tech, fintech, and a software agency, building systems used by millions of people. Her work covered the infrastructure underneath, the data and analytics that show whether a system is working, and the change management, training, and support that get people to use it. She holds a computer science degree from Emory University and a full-stack software certificate from Georgia Tech.
For your clinic, that means one lead who can read your data, work through your systems with your vendor, and train each role until the competency check is passed. She leads every engagement on site. When something breaks, she is in your building and stays on the call with your vendor until the fix is confirmed. Specialists join by project for interfaces, clinic operations, training, data, and security review, and you keep one lead and one phone number.
What we don't do
- Sell, license, or host an EHR. We set up the one you choose.
- Replace your EHR vendor. We work next to them.
- Billing, coding, compliance surveys, grant writing, or security operations. We work beside the firms that do.
- Train any AI tool on your patients' data.
What clinics ask first.
Is this for a clinic as small as mine?
Yes. The readiness check and the Core plan are built for one provider and one site.
Will this add to my plate or take from it?
It takes. The readiness check counts your hours on the phone, on paper, and on reports. The plan you sign lists the hours each change frees.
What do you do that our EHR vendor doesn't?
Your vendor installs the software. We do the clinic's work around it: workflows, testing, training, go-live, and 90 days after.
We're on a health system's EHR. Can you still help?
Yes. We work through the host system's change process and access rules, and confirm what it allows during the readiness check.
What happens after the project, or after the grant?
You get every document and a one-page plan naming the monthly cost and the owner. Run it yourselves or choose a monthly plan.
Can I show this to my owner, my board, or my auditor?
Yes. Every step ends with your signature, and every milestone with an invoice and an evidence pack. SuiteMate works under subrecipient procurement rules.
Can our IT lead review your data and security terms first?
Yes. Request the capabilities statement and our business associate agreement before the call.
I advise clinics. Do you overlap with what I do?
No. We don't do billing, coding, compliance surveys, grant writing, or security operations. We set up and support the EHR and train the staff who use it.
We are applying to the state's EHR program. Can you help?
We explain what the program funds, at no charge. You choose any vendor through your own procurement after award. We don't ask to be named in applications. If you are awarded, all funded work must be complete by July 31, 2027.
What does it cost?
A fixed price per project, sized by clinicians and sites, or beds for a hospital. We state it on the discovery call and in writing.
Thirty minutes. Tell us what weighs on your team.
Tell Ayanna about your clinic and what takes your team's time. You'll leave knowing what fits, how long it takes, and what it costs. If we're not the right fit, we'll point you to who is.
We reply within one business day.
- opps@suitemate.com
- 228-364-5655
- 296 Beauvoir Rd
Suite 100 - 1078
Biloxi, MS 39531